We're Here to Help!
Have a question about your account, applying for a loan, or setting up digital banking? We’re always here to assist you! Reach out to us by phone, visit one of our local branches in Marcy or Utica, NY, or send us a message online using the Message Us feature in the footer below.
Locations
Marcy Branch
9212 River Road, Marcy, NY 13403
Phone: (315) 624-2950
Hours:
Monday - Friday: 8:30 a.m. - 4:30 p.m.
Saturday & Sunday: Closed
State Office Building
207 Genesee Street, Utica, NY 13501
Phone: (315) 793-2214
Hours:
Monday - Friday: 8:30 a.m. - 3:30 p.m. | Closed 1-1:30 p.m.
Saturday & Sunday: Closed
2026 Federal Reserve Holiday Schedule
| Holiday | Date |
|---|---|
| Martin Luther King Jr. Day | Monday, January 19, 2026 |
| Washington's Birthday (Presidents’ Day) | Monday, February 16, 2026 |
| Memorial Day | Monday, May 25, 2026 |
| Juneteenth | Friday, June 19, 2026 |
| Independence Day | Friday, July 3, 2026 |
| Labor Day | Monday, September 7, 2026 |
| Columbus Day | Monday, October 12, 2026 |
| Veterans Day | Wednesday, November 11, 2026 |
| Thanksgiving Day | Thursday, November 26, 2026 |
| Thanksgiving Holiday | Friday, November 27, 2026 |
| Christmas Day | Friday, December 25, 2026 |
| New Year's Day (2027) | Friday, January 1, 2027 |
Emergency Card Contacts & Fraud Reporting
If your debit or credit card is missing, or if you notice suspicious transactions on your statement, please report it immediately using our dedicated 24/7 hotlines:
Lost/Stolen Credit Card Hotline: (833) 541-0777
Lost/Stolen Debit Card Hotline: (888) 241-2510
Credit Card Transaction Dispute Hotline: (800) 600-5249
Security Note: Mohawk Valley FCU will never call, text, or email you asking for your online banking password, PIN, or full account security codes. If you suspect fraudulent activity on your account, call our branch directly.
Travel Notifications
Planning a Trip? Let Us Know Before You Travel!
To prevent your debit or credit card from being blocked by our automated fraud detection system while you are away, notify us before you travel outside your home area or overseas.
How to Submit a Travel Notice:
Call us at (315) 793-2214 or (315) 624-2950 before your departure date.
Provide your travel dates and destination locations so we can update your card profile for uninterrupted access.